How can we help?

ViPPi is applying to the Bank of Zambia regulatory sandbox. Join the waitlist and we’ll text you when you can sign up.

A phone number and an NRC or passport. Verification takes about 3 minutes.

Three things. Paying in shops is free, and so are transfers up to K 50. ViPPi isn’t tied to one mobile network: anyone with a phone number can join and pay anyone else on ViPPi. And you see every fee before you confirm. You can still top up from mobile money and cash out to it.

ViPPi is launching in Zambia, with kwacha and US dollars, and in DR Congo, with Congolese francs and US dollars.

Yes. The whole app works in English and French.

Paying in shops is free. Sending up to K 50 to anyone on ViPPi is free. Larger transfers have a low, capped fee. Adding money and cashing out depends on the method you choose, and agents may charge their own small fee. You always see the fee before you confirm, with no hidden costs. The full fee schedule will be published at launch.

Yes, paying in shops is free for customers.

Transfers between ViPPi wallets usually arrive in seconds. The app shows each step.

Yes. ViPPi isn’t tied to a mobile network. You send by phone number to anyone on ViPPi, whatever network they use. They just need to be on ViPPi too.

Open the transaction and tap Report a problem. Money sent to the wrong person can’t always be returned, so always check the name first.

Top up from your mobile money wallet, hand cash to a ViPPi agent, or transfer from your bank. The app shows the fee and when the money arrives before you continue.

Withdraw cash at a ViPPi agent with a one-time code, send money to your mobile money wallet, or transfer to your bank. You see the fee and timing before you confirm.

Every payment needs your PIN or fingerprint on your own phone, so even if someone gets hold of your phone, they can’t move your money. Everyone on ViPPi verifies their identity before they can send large amounts, and ViPPi will never ask for your PIN.

ViPPi is applying to the Bank of Zambia regulatory sandbox, where new payment services launch under the central bank’s supervision. Identity checks (KYC), anti-money-laundering checks and transaction monitoring are built in from day one.

Your money lives in your ViPPi account, not on your phone, and it’s protected by your PIN. Contact support to lock your account, then log in on a new phone.

Don’t share it. ViPPi will never ask for your PIN by phone, SMS or WhatsApp. Report it to support.

Signing up is free. Shops pay a low fee per sale, shown on the till for every sale. Agents earn commission on every cash in and cash out.

Use the “Sign up your shop” form. We’ll call you to set up your tills and staff.

Apply on the Agents page. You’ll need an ID, a fixed place of business and starting float.